Participants will gain an understanding of the difference and importance of communicating in crisis; strategies to communicate to diverse internal and external audiences; and tactics to successfully ensure the right message is delivered to the right people at the right time, so they can do the right thing.
Practical mock exercises will be included to enrich the learning experience for the participant to handle communicating a crisis situation in a real world setting.
Tuition includes all instruction and handouts. Lodging and meals are excluded.
- $450 ILEA Member
- $500 Non-member
- Seven Stages of a Crisis
- What to Expect During a Crisis
- Expectations of the Public
- Rules to Live By in a Crisis
- Ten Principles for Communicating in Crisis
- Primary, Probable and Potential Message Killers
- Managing the Message/Your Mouth
- The Television Magazine-Format Interview
- The News Conference
- The Art of the Block and Bridge
- Dealing with Victims
- Personal/Personnel and Other Agency Issues
- Using Technology in Crisis
With more than 30 years’ experience, Judy Pal has served as an Assistant Commissioner with the NYPD, Director of Operations for FBI-LEEDA, Chief of Staff with the Baltimore and Milwaukee Police Departments, and was a member of the command staff of the Atlanta, Savannah, and Halifax (Canada) police depts.
Judy is proud to have conducted image and media training for thousands of law enforcement professionals during her career.
Pal is a past president of the National Information Officers Association, holds a Master’s degree in Public Relations and earned her Certificate in Police Leadership from Dalhousie University in Canada.
Who Should Attend?
This course is designed for managers and executives as well as public information officers in law enforcement and emergency service agencies.
Tuesday through Thursday 8:30 am to 5:00 pm
Law enforcement personnel attending this course are eligible for twenty-four (24) hours of Texas Commission on Law Enforcement (TCOLE) credit.
Course Cancellation Policy
Occasionally, the Institute for Law Enforcement Administration (ILEA) may be forced to cancel a scheduled program. Whenever possible, the decision to cancel is made at least fourteen days prior to the start of the program, and registered participants are notified once that decision has been made. If the distance to the training site requires that you make airline and/or hotel reservations, please contact ILEA (+1.972.244.3430) to inquire about the status of any program before making travel arrangements. While paid registrations in cancelled courses will be refunded in full, ILEA will not be responsible for monetary loss due to cancellations or changes in airline or hotel reservations.
The Institute for Law Enforcement Administration provides professional education and technical support to the law enforcement community.
A registrant in an ILEA program must be a sworn officer; a civilian employee of a law enforcement department; or an employee of a municipal, county or state agency.
Anyone interested in attending an ILEA program who does not meet the above standard requirements will need to request advance approval. Such requests will be considered on a case-by-case basis.