Advanced PIO Training

Communicating in Crisis

- in Plano, Texas, USA

ILEA Headquarters
at The Center for American and International Law
5201 Democracy Drive
Plano, Texas 75024

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Registration Open

Credits:24 Hours TCOLE Credit

Overview

Participants will gain an understanding of the difference and importance of communicating in crisis; strategies to communicate to diverse internal and external audiences; and tactics to successfully ensure the right message is delivered to the right people at the right time, so they can do the right thing.

Practical mock exercises will be included to enrich the learning experience for the participant to handle communicating a crisis situation in a real world setting.

Tuition

Tuition includes all instruction and handouts. Lodging and meals are excluded.

  • $450 ILEA Member
  • $500 Non-member

Topics

  • Seven Stages of a Crisis
  • What to Expect During a Crisis
  • Expectations of the Public
  • Rules to Live By in a Crisis
  • Ten Principles for Communicating in Crisis
  • Primary, Probable and Potential Message Killers
  • Managing the Message/Your Mouth
  • The Television Magazine-Format Interview
  • The News Conference
  • The Art of the Block and Bridge
  • Dealing with Victims
  • Personal/Personnel and Other Agency Issues
  • Using Technology in Crisis

Who Should Attend?

This course is designed for managers and executives as well as public information officers in law enforcement and emergency service agencies.

Schedule

Tuesday through Thursday 8:00 am to 5:00 pm

TCOLE Credit

Law enforcement personnel attending this course are eligible for twenty-four (24) hours of Texas Commission on Law Enforcement (TCOLE) credit.

Course Cancellation Policy

Occasionally, the Institute for Law Enforcement Administration (ILEA) may be forced to cancel a scheduled program. Whenever possible, the decision to cancel is made at least fourteen days prior to the start of the program, and registered participants are notified once that decision has been made. If the distance to the training site requires that you make airline and/or hotel reservations, please contact ILEA (+1.972.244.3430) to inquire about the status of any program before making travel arrangements. While paid registrations in cancelled courses will be refunded in full, ILEA will not be responsible for monetary loss due to cancellations or changes in airline or hotel reservations.

Eligibility Policy

The Institute for Law Enforcement Administration provides  professional education and technical support to the law enforcement community. 

A registrant in an ILEA program must be a sworn officer; a civilian employee of a law enforcement department; or an employee of a municipal, county or state agency.

Anyone interested in attending an ILEA program who does not meet the above standard requirements will need to request advance approval. Such requests will be considered on a case-by-case basis.

Registrar: +1.972.244.3404
ILEA: +1.972.244.3430 
Fax: +1.972.244.3431
E-Mail: ilea@cailaw.org